Company Profile

Welcome to cwshotels.com

Cwshotels is an London based (company number:5991233)world-leading full service provider of online hotel reservation services, offering great service and discounted hotel rates. We have been providing online reservation services for more than 25,000 hotels in over 80 countries worldwide.
Cwshotels delivers discounted hotel rates all year round - up to 60% off normal hotel rates. Relationships with hotels combined with strong purchasing power puts Cwshotels in the position to negotiate exceptional rates for its consumers.
We offer an extensive range of one to five star properties in a variety of styles including luxury resorts, serviced apartments, budget motels and global hotel chains.

Cwshotels recognises that consumers have different accommodation and pricing needs and hence the provision of two different services in one convenient website:

- Planned bookings, up to one year in advance
- Last minute bookings
- Specialist destination knowledge and consumer reviews
Cwshotels.com consolidates its position in the travel industry with a comprehensive range of accommodation products and services to fulfil the accommodation needs of consumers (both business and leisure travellers) all over the world.

The web site

Unprecedented attention is given to the customer's selection and purchasing process on-line. The result is that all our customers experience a simple and quick booking process whilst receiving detailed information to allow informed choices to be made. Furthermore, the web site is able to confirm availability of the customer's selected hotel immediately.
To ensure 100% confidence in our hotel accommodation pricing we offer our customers a Price Promise: Once a customer has booked with us, if they subsequently find the same hotel available at a lower price on the internet, subject to a few reasonable conditions, we will happily refund the difference.
We cater for every budget, from 1 star to 5 star. Our website offers popular international chains, small boutique hotels, French chateaux and English manor houses to name a few. We individually negotiate with each hotel we sell, to ensure City Windows Travel Services customers receive great rates and there are no hidden extras: all our rates include taxes and service charges and in most European hotels we even include breakfast!
To assist our customers' selection of the hotel best suited to their needs we provide a full list of amenities and an independent report for each hotel. These are written by travel professionals who have personally visited the hotels and they provide an honest and up-to-date appraisal of each property. For most properties we also provide hotel location maps plus interior and exterior photos to avoid any surprises.

Security

Advanced security technology has been built into our web site to ensure optimum security for credit card transactions. The credit card information and personal details of every customer are protected throughout their dealings with us. Our Digital Certificate from Verisign is proof that our site has passed stringent security tests and that all our credit card transactions use Secure Socket Layers (SSL) encryption. Our customers can be assured that the information they send to cwshotels.com cannot be intercepted or decrypted by anyone else.

Professional Customer Care

We pride ourselves on offering a service that surpasses our customers' expectations. Our Customer Care Centre supports our web site with staff on hand to answer questions by telephone and email, thus providing the human interface that even the most confident of web-shoppers appreciate. We have been in the business long enough to know that not all travel plans run smoothly, which is why our help is only a phone call away.

The Future

Travel is one of the largest and fastest growing business on the internet and City Windows Travel LTD will continue to develop and build its brand and business on a global scale. We will continue to work closely with an increasing number of new partners whilst rapidly expanding the number of affiliates who link to our sites and opening new offices - assisting the excellent reputation that we have established to be spread to new markets worldwide.